Best institutions to study Customer Service Support/Call Center/Teleservice Operation
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online.
37 U.S. institutions graduated 2,464 Customer Service Support/Call Center/Teleservice Operation students in 2024–25 (IPEDS). It is CIP 52.0411, a specialization of Business Operations Support and Assistant Services (CIP 52.04), and leads most directly to the Customer Service Representatives occupation (BLS SOC 43-4051).
About Customer Service Support/Call Center/Teleservice Operation programs
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Source: National Center for Education Statistics, Classification of Instructional Programs (CIP 2020).
The Customer Service Support/Call Center/Teleservice Operation program prepares individuals to assist customers in various service environments, including call centers and help desks. This program is ideal for those looking to develop skills in customer interaction and problem-solving, making it suitable for anyone interested in a career in customer service.
Students will learn essential skills such as active listening, effective communication, and critical thinking. Coursework includes training in user interfaces, customer interaction techniques, data entry, and the principles of hardware and software systems operation.
Credentials awarded
What Customer Service Support/Call Center/Teleservice Operation graduates earned in 2024–25, by award level (IPEDS completions).
- Award of less than 12 weeks1,474 graduates / yr · 6 institutions60%
- Award of at least 12 weeks but less than 1 academic year906 graduates / yr · 21 institutions37%
- Associate's degree67 graduates / yr · 13 institutions2.7%
- Award of at least 1 but less than 2 academic years17 graduates / yr · 1 institution0.7%
Graduates over time
Customer Service Support/Call Center/Teleservice Operation completions reported to IPEDS each year, all award levels combined.
| Year | Graduates |
|---|---|
| 2012 | 1,883 |
| 2013 | 1,790 |
| 2014 | 2,059 |
| 2015 | 2,369 |
| 2016 | 1,577 |
| 2017 | 1,537 |
| 2018 | 1,691 |
| 2019 | 2,911 |
| 2020 | 2,489 |
| 2021 | 4,699 |
| 2022 | 6,428 |
| 2023 | 5,055 |
| 2024 | 3,621 |
| 2025 | 2,464 |
Top 37 institutions for Customer Service Support/Call Center/Teleservice Operation, ranked by graduates
Graduates (IPEDS completions), 2024–25. Award levels show which credentials each institution confers in this specialization.
| # | Institution | Graduates / yr | Grad rate | Net price | Field earnings* (1 yr) |
|---|---|---|---|---|---|
| 1 | Sinclair Community College Dayton, OHPublicAward of less than 12 weeks | 1,149 | 41% | — | $12,405 |
| 2 | Rio Salado College Tempe, AZPublicAward of at least 12 weeks but less than 1 academic yearAward of less than 12 weeksAssociate's | 777 | 9% | — | — |
| 3 | Central Georgia Technical College Warner Robins, GAPublicAward of at least 12 weeks but less than 1 academic year | 120 | 47% | — | $14,464 |
| 4 | Central Louisiana Technical Community College Alexandria, LAPublicAward of less than 12 weeks | 85 | 70% | — | — |
| 5 | Shasta College Redding, CAPublicAward of at least 12 weeks but less than 1 academic year | 41 | 23% | — | — |
| 6 | Baton Rouge Community College Baton Rouge, LAPublicAward of at least 12 weeks but less than 1 academic year | 39 | 31% | — | — |
| 7 | Bossier Parish Community College Bossier City, LAPublicAward of less than 12 weeksAward of at least 12 weeks but less than 1 academic year | 38 | 15% | — | — |
| 8 | Herzing University - Madison Madison, WIPrivate not-for-profitAssociate's | 25 | 28% | $20,965 | — |
| 9 | Wiregrass Georgia Technical College Valdosta, GAPublicAward of at least 12 weeks but less than 1 academic year | 24 | 50% | — | — |
| 10 | Piedmont Technical College Greenwood, SCPublicAward of at least 12 weeks but less than 1 academic year | 22 | 33% | — | $27,024 |
| 11 | Horry - Georgetown Technical College Conway, SCPublicAward of at least 12 weeks but less than 1 academic year | 20 | 38% | — | — |
| 12 | Northwood Technical College Rice Lake, WIPublicAward of at least 1 but less than 2 academic years | 17 | 56% | — | $27,494 |
| 13 | Allan Hancock College Santa Maria, CAPublicAward of less than 12 weeks | 9 | 26% | — | — |
| 14 | East Los Angeles College Monterey Park, CAPublicAward of at least 12 weeks but less than 1 academic year | 9 | 37% | — | — |
| 15 | Georgia Northwestern Technical College Rome, GAPublicAward of at least 12 weeks but less than 1 academic year | 8 | 43% | — | $34,998 |
| 16 | Herzing University - Akron Akron, OHPrivate not-for-profitAssociate's | 8 | 19% | $22,849 | — |
| 17 | Milwaukee Area Technical College Milwaukee, WIPublicAward of at least 12 weeks but less than 1 academic year | 8 | 25% | — | — |
| 18 | Lorain County Community College Elyria, OHPublicAward of at least 12 weeks but less than 1 academic year | 7 | 31% | — | — |
| 19 | Herzing University - Brookfield Brookfield, WIPrivate not-for-profitAssociate's | 7 | 42% | $21,076 | — |
| 20 | Herzing University - Orlando Winter Park, FLPrivate not-for-profitAssociate's | 6 | 37% | $20,697 | — |
| 21 | Herzing University - Atlanta Atlanta, GAPrivate not-for-profitAssociate's | 5 | 14% | $22,740 | — |
| 22 | Central New Mexico Community College Albuquerque, NMPublicAward of at least 12 weeks but less than 1 academic year | 5 | 31% | — | — |
| 23 | Southeastern Technical College Vidalia, GAPublicAward of at least 12 weeks but less than 1 academic year | 5 | 38% | — | — |
| 24 | Herzing University - New Orleans Metairie, LAPrivate not-for-profitAssociate's | 5 | 15% | $22,092 | — |
| 25 | Herzing University - Birmingham Birmingham, ALPrivate not-for-profitAssociate's | 3 | 13% | $20,803 | — |
| 26 | Los Angeles Pierce College Woodland Hills, CAPublicAward of at least 12 weeks but less than 1 academic year | 3 | 46% | — | — |
| 27 | Olympic College Bremerton, WAPublicAward of at least 12 weeks but less than 1 academic yearAward of less than 12 weeks | 3 | 31% | — | — |
| 28 | Albany Technical College Albany, GAPublicAward of at least 12 weeks but less than 1 academic year | 2 | 42% | — | — |
| 29 | Fletcher Technical Community College Schriever, LAPublicAward of at least 12 weeks but less than 1 academic year | 2 | 30% | — | — |
| 30 | Southeast Community College Area Lincoln, NEPublicAward of at least 12 weeks but less than 1 academic year | 2 | 38% | — | — |
| 31 | Spokane Community College Spokane, WAPublicAssociate's | 2 | 33% | — | $26,402 |
| 32 | Mid - State Technical College Wisconsin Rapids, WIPublicAward of at least 12 weeks but less than 1 academic year | 2 | 52% | — | — |
| 33 | Herzing University - Kenosha Kenosha, WIPrivate not-for-profitAssociate's | 2 | 72% | $18,466 | — |
| 34 | John A Logan College Carterville, ILPublicAward of at least 12 weeks but less than 1 academic year | 1 | 46% | — | — |
| 35 | Northwest Vista College San Antonio, TXPublicAssociate's | 1 | 32% | — | — |
| 36 | Herzing University - Tampa Tampa, FLPrivate not-for-profitAssociate's | 1 | — | $20,129 | — |
| 37 | Herzing University - Nashville Nashville, TNPrivate not-for-profitAssociate's | 1 | — | — | — |
* Median earnings 1 year after graduation for the broader Business Operations Support and Assistant Services field (CIP 52.04) at these institutions; College Scorecard does not publish earnings at the 6-digit level.
Offered in 15 states
Where Customer Service Support/Call Center/Teleservice Operation graduates come from. Each state links to all Business Operations Support and Assistant Services programs offered there.
| State | Institutions | Graduates / yr | Top institution by graduates |
|---|---|---|---|
| Ohio | 3 | 1,164 | Sinclair Community College1,149 / yr |
| Arizona | 1 | 777 | Rio Salado College777 / yr |
| Louisiana | 5 | 169 | Central Louisiana Technical Community College85 / yr |
| Georgia | 6 | 164 | Central Georgia Technical College120 / yr |
| California | 4 | 62 | Shasta College41 / yr |
| Wisconsin | 6 | 61 | Herzing University - Madison25 / yr |
| South Carolina | 2 | 42 | Piedmont Technical College22 / yr |
| Florida | 2 | 7 | Herzing University - Orlando6 / yr |
| Washington | 2 | 5 | Olympic College3 / yr |
| New Mexico | 1 | 5 | Central New Mexico Community College5 / yr |
| Alabama | 1 | 3 | Herzing University - Birmingham3 / yr |
| Nebraska | 1 | 2 | Southeast Community College Area2 / yr |
| Illinois | 1 | 1 | John A Logan College1 / yr |
| Texas | 1 | 1 | Northwest Vista College1 / yr |
| Tennessee | 1 | 1 | Herzing University - Nashville1 / yr |
Careers & outlook
The payoff after graduation: occupation 43-4051, Customer Service Representatives, and its national outlook.
Graduates of this program can pursue careers as Customer Service Representatives or Order Clerks. With an annual opening of approximately 341,700 positions, the field is experiencing a slight decline of 5.5%. The median wage for these roles is around $42,830, and a high school diploma or equivalent is typically required.
Top-paying metros
Career pathways for CIP 52.0411
The occupations the NCES crosswalk maps this 6-digit code to, with BLS pay and 10-year outlook.
| Occupation | US median pay | Growth | Openings / yr | Typical entry education |
|---|---|---|---|---|
Customer Service Representativesprimary SOC 43-4051 | $44,770 | -5.5% Decline | ~341,700 | High school diploma or equivalent |
Order Clerks SOC 43-4151 | $46,170 | -17.2% Decline | ~8,000 | Some college, no degree |
Job Zone 1-2: Very Little to Some Preparation Needed
- Education
- Usually requires a high school diploma or GED, though some occupations may not.
- Experience
- Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- Training
- Ranges from a few days to one year of on-the-job training.
Related careers
Skills & knowledge in Customer Service Support/Call Center/Teleservice Operation programs
From the U.S. Dept. of Labor for the occupation this specialization most leads to.
Skills you'll build
Knowledge areas
Abilities that matter most
Day-to-day work activities
What graduates do on the job
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Tools and technology used
Other Business Operations Support and Assistant Services specializations
The 8 other 6-digit CIP codes under Business Operations Support and Assistant Services (CIP 52.04).
- Administrative Assistant and Secretarial ScienceCIP 52.04017,104 graduates / yr413 institutions
- Business/CIP 52.0407
Office Automation/ Technology/ Data Entry 2,124 graduates / yr113 institutions - General Office Occupations and Clerical ServicesCIP 52.04081,140 graduates / yr114 institutions
- Executive Assistant/CIP 52.0402
Executive Secretary 1,118 graduates / yr69 institutions - Traffic, Customs, and Transportation Clerk/CIP 52.0410
Technician partial data314 graduates / yr4 institutions - Business Operations Support and Secretarial ServicesCIP 52.0499290 graduates / yr24 institutions
- Parts, Warehousing, and Inventory Management OperationsCIP 52.0409partial data242 graduates / yr7 institutions
- ReceptionistCIP 52.040697 graduates / yr15 institutions
See all Business Operations Support and Assistant Services programs →
Common questions
What types of jobs can I get with this program?+
You can work as a Customer Service Representative or an Order Clerk.
What skills will I gain from this program?+
You will develop skills in active listening, communication, critical thinking, and customer service.
What is the job outlook for this field?+
The job outlook shows a decline of 5.5%, with about 341,700 annual openings.
What level of education do I need for these careers?+
Typically, a high school diploma or equivalent is required.
What is the CIP code for Customer Service Support/Call Center/Teleservice Operation?+
Customer Service Support/Call Center/Teleservice Operation is CIP 52.0411 in the NCES Classification of Instructional Programs (CIP 2020), a 6-digit specialization within Business Operations Support and Assistant Services (CIP 52.04). NCES defines it as: A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
How many institutions offer Customer Service Support/Call Center/Teleservice Operation programs?+
37 U.S. institutions reported Customer Service Support/Call Center/Teleservice Operation graduates in IPEDS 2024–25, across 15 states, awarding 2,464 credentials in the year. That is 16.5% of all Business Operations Support and Assistant Services graduates.
How much do Customer Service Support/Call Center/Teleservice Operation graduates earn?+
Earnings are not published at the 6-digit CIP level by any federal source. The Customer Service Representatives occupation, which Customer Service Support/Call Center/Teleservice Operation most directly leads to, pays a median of $44,770 a year nationally (BLS OEWS May 2025), and graduates of the broader Business Operations Support and Assistant Services field report median earnings of $27,024 one year after graduation (College Scorecard).
About the data on this page
Every figure comes from an official federal or public source. Here is each one and the release it is currently on.
Program definitions are from the NCES Classification of Instructional Programs (CIP 2020). Skills, knowledge, abilities, work activities, tools, and job zones are from the O*NET database by the U.S. Department of Labor, used under the CC BY 4.0 license.
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