Support
Clema help center and product FAQs
Answers to the most common Clema product questions, plus where to reach support, sales, and security.
Product support
Onboarding, product questions, how-to, and troubleshooting. One business day response, usually faster.
[email protected]Sales and demos
Pricing, scoping, system-wide deployments, and tailored demos with IR scenarios built for your institution.
[email protected]Security and compliance
SOC 2 Type II report, BAA, DPA, sub-processor list, and security review. Turnaround within one business day under NDA.
[email protected]Guides and walkthroughs
Start here for how-to and configuration questions.
Quick start
Connect a source, ask your first question, review the answer.
Setup guide
End-to-end implementation in four phases over 2 to 4 weeks.
How it works
How Clema turns a plain-English question into a sourced answer.
Requirements and integrations
Supported tools, prerequisites, and timeline.
IR metrics and IPEDS formulas
Plain-language reference with formulas and NCES sources.
Compliance
SOC 2 Type II and FERPA posture, with the security pack.
Product FAQs
How do I get help with Clema?
Email [email protected] for product or onboarding help, or [email protected] for sales and demos. We respond within one business day, and most issues resolve same-day. Your in-app admin can also manage roles and access for your team.
What is the typical response time?
One business day for [email protected], usually faster. Onboarding and implementation questions get a dedicated implementation lead during your first four weeks.
Is there a knowledge base or help center?
This page indexes the most common product questions. For deeper walkthroughs, see the setup guide, the quick start, and the how it works page. For anything not covered, email support and we will write back.
How do I reset my password or SSO login?
Clema uses your institution's SSO (SAML 2.0 or OAuth 2.0), so password resets go through your IT team or identity provider. If SSO is not yet configured for your institution, email [email protected] and we will help set it up.
How do I add or remove a user?
Your institution's named admin manages users and roles in the admin panel. Email [email protected] if you need an admin change or help with role-based access.
Still have a question?
Email support and we will write back within one business day, usually faster.
Email support