Best institutions to study Customer Service Management
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations.
17 U.S. institutions graduated 237 Customer Service Management students in 2024–25 (IPEDS). It is CIP 52.0207, a specialization of Business Administration (CIP 52.02), and leads most directly to the Administrative Services Managers occupation (BLS SOC 11-3012).
About Customer Service Management programs
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
Source: National Center for Education Statistics, Classification of Instructional Programs (CIP 2020).
The Customer Service Management program, part of the Business Administration field, prepares individuals to oversee and enhance customer service performance. This program is ideal for those looking to manage frontline customer support services, including call centers and customer relations, while developing essential skills in operations and personnel supervision.
Students will gain knowledge in customer behavior, information technology systems, and the development of customer service databases. Coursework emphasizes critical skills such as active listening, communication, and strategic planning, ensuring graduates are well-equipped to excel in customer service management roles.
Credentials awarded
What Customer Service Management graduates earned in 2024–25, by award level (IPEDS completions).
- Award of less than 12 weeks112 graduates / yr · 2 institutions47%
- Award of at least 12 weeks but less than 1 academic year67 graduates / yr · 11 institutions28%
- Master's degree27 graduates / yr · 1 institution11%
- Bachelor's degree25 graduates / yr · 3 institutions11%
- Award of at least 1 but less than 2 academic years6 graduates / yr · 1 institution2.5%
Graduates over time
Customer Service Management completions reported to IPEDS each year, all award levels combined.
| Year | Graduates |
|---|---|
| 2012 | 87 |
| 2013 | 386 |
| 2014 | 399 |
| 2015 | 498 |
| 2016 | 238 |
| 2017 | 271 |
| 2018 | 242 |
| 2019 | 183 |
| 2020 | 194 |
| 2021 | 158 |
| 2022 | 178 |
| 2023 | 282 |
| 2024 | 198 |
| 2025 | 237 |
Top 17 institutions for Customer Service Management, ranked by graduates
Graduates (IPEDS completions), 2024–25. Award levels show which credentials each institution confers in this specialization.
| # | Institution | Graduates / yr | Grad rate | Net price | Field earnings* (1 yr) |
|---|---|---|---|---|---|
| 1 | Western Technical College La Crosse, WIPublicAward of less than 12 weeks | 111 | 34% | — | $40,548 |
| 2 | Michigan State University East Lansing, MIPublicMaster's | 27 | 81% | — | $71,253 |
| 3 | Chattanooga State Community College Chattanooga, TNPublicAward of at least 12 weeks but less than 1 academic year | 23 | 26% | — | $36,486 |
| 4 | University of North Texas Denton, TXPublicBachelor's | 16 | 61% | — | $53,194 |
| 5 | Peirce College Philadelphia, PAPrivate not-for-profitAward of at least 12 weeks but less than 1 academic yearAward of at least 1 but less than 2 academic years | 13 | 10% | $12,905 | $55,328 |
| 6 | Waukesha County Technical College Pewaukee, WIPublicAward of at least 12 weeks but less than 1 academic year | 9 | 44% | — | $44,016 |
| 7 | Minnesota State University Moorhead Moorhead, MNPublicAward of at least 12 weeks but less than 1 academic year | 8 | 57% | — | $53,228 |
| 8 | Central Ohio Technical College Newark, OHPublicAward of at least 12 weeks but less than 1 academic year | 7 | 30% | — | $34,245 |
| 9 | Ohio University - Main Campus Athens, OHPublicBachelor's | 7 | 65% | — | $57,006 |
| 10 | Boise State University Boise, IDPublicAward of at least 12 weeks but less than 1 academic year | 4 | 60% | — | $48,776 |
| 11 | Henry Ford College Dearborn, MIPublicAward of at least 12 weeks but less than 1 academic year | 3 | 17% | — | $37,860 |
| 12 | Edison State Community College Piqua, OHPublicAward of at least 12 weeks but less than 1 academic year | 3 | 38% | — | — |
| 13 | Bellevue University Bellevue, NEPrivate not-for-profitBachelor's | 2 | 33% | $29,230 | $60,931 |
| 14 | Northland Community and Technical College Thief River Falls, MNPublicAward of at least 12 weeks but less than 1 academic year | 1 | 56% | — | — |
| 15 | University of Cincinnati - Clermont College Batavia, OHPublicAward of less than 12 weeks | 1 | 24% | — | $44,944 |
| 16 | Portland Community College Portland, ORPublicAward of at least 12 weeks but less than 1 academic year | 1 | 18% | — | $44,172 |
| 17 | Highline College Des Moines, WAPublicAward of at least 12 weeks but less than 1 academic year | 1 | 35% | — | — |
* Median earnings 1 year after graduation for the broader Business Administration field (CIP 52.02) at these institutions; College Scorecard does not publish earnings at the 6-digit level.
Offered in 11 states
Where Customer Service Management graduates come from. Each state links to all Business Administration programs offered there.
| State | Institutions | Graduates / yr | Top institution by graduates |
|---|---|---|---|
| Wisconsin | 2 | 120 | Western Technical College111 / yr |
| Michigan | 2 | 30 | Michigan State University27 / yr |
| Tennessee | 1 | 23 | Chattanooga State Community College23 / yr |
| Ohio | 4 | 18 | Central Ohio Technical College7 / yr |
| Texas | 1 | 16 | University of North Texas16 / yr |
| Pennsylvania | 1 | 13 | Peirce College13 / yr |
| Minnesota | 2 | 9 | Minnesota State University Moorhead8 / yr |
| Idaho | 1 | 4 | Boise State University4 / yr |
| Nebraska | 1 | 2 | Bellevue University2 / yr |
| Oregon | 1 | 1 | Portland Community College1 / yr |
| Washington | 1 | 1 | Highline College1 / yr |
Careers & outlook
The payoff after graduation: occupation 11-3012, Administrative Services Managers, and its national outlook.
Graduates of the Customer Service Management program can pursue careers as Administrative Services Managers or First-Line Supervisors of Office and Administrative Support Workers. The job outlook for these roles is about as fast as average, with an estimated growth rate of 4.6% and approximately 23,200 annual openings. The median wage for these positions is $108,390, typically requiring a Bachelor's degree.
Top-paying metros
Career pathways for CIP 52.0207
The occupations the NCES crosswalk maps this 6-digit code to, with BLS pay and 10-year outlook.
| Occupation | US median pay | Growth | Openings / yr | Typical entry education |
|---|---|---|---|---|
Administrative Services Managersprimary SOC 11-3012 | $114,130 | +4.6% About as fast as average | ~23,200 | Bachelor's degree |
First-Line Supervisors of Office and Administrative Support Workers SOC 43-1011 | $69,500 | -0.3% Little or no change | ~144,500 | High school diploma or equivalent |
Job Zone Three: Medium Preparation Needed
- Education
- Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- Experience
- Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- Training
- Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Related careers
Skills & knowledge in Customer Service Management programs
From the U.S. Dept. of Labor for the occupation this specialization most leads to.
Skills you'll build
Knowledge areas
Abilities that matter most
Day-to-day work activities
What graduates do on the job
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Set goals and deadlines for the department.
- Acquire, distribute and store supplies.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Conduct classes to teach procedures to staff.
- Plan, administer, and control budgets for contracts, equipment, and supplies.
Tools and technology used
Other Business Administration specializations
The 16 other 6-digit CIP codes under Business Administration (CIP 52.02).
- Business Administration and ManagementCIP 52.0201348,906 graduates / yr2,305 institutions
- Organizational LeadershipCIP 52.021316,743 graduates / yr548 institutions
- Business AdministrationCIP 52.029912,575 graduates / yr296 institutions
- Operations Management and SupervisionCIP 52.020511,666 graduates / yr144 institutions
- Logistics, Materials, and Supply Chain ManagementCIP 52.020311,155 graduates / yr377 institutions
- Project ManagementCIP 52.02116,015 graduates / yr190 institutions
- Office Management and SupervisionCIP 52.02042,955 graduates / yr196 institutions
- Non-Profit/CIP 52.0206
Public/ Organizational Management 2,409 graduates / yr175 institutions - Retail ManagementCIP 52.02121,362 graduates / yr62 institutions
- PurchasingCIP 52.0202800 graduates / yr35 institutions
- Transportation/CIP 52.0209
Mobility Management 502 graduates / yr31 institutions - E-Commerce/CIP 52.0208
Electronic Commerce 414 graduates / yr35 institutions - Science/CIP 52.0216
Technology Management 399 graduates / yr29 institutions - Research and Development ManagementCIP 52.0210318 graduates / yr24 institutions
- Risk ManagementCIP 52.0215236 graduates / yr17 institutions
Show 1 more CIP codes with no U.S. programs reported+
- Research Administration52.0214
No institution reported completions for these codes in the latest IPEDS year, so they have no page.
Common questions
What is the duration of the Customer Service Management program?+
The program offers various awards, including options of less than 12 weeks and at least 12 weeks but less than 1 academic year.
What skills will I develop in this program?+
You will develop skills in active listening, critical thinking, communication, and customer service management.
What types of jobs can I get after completing this program?+
You can work as an Administrative Services Manager or a First-Line Supervisor of Office and Administrative Support Workers.
What is the job outlook for careers in customer service management?+
The job outlook is about as fast as average, with a growth rate of 4.6% and around 23,200 annual openings.
What is the CIP code for Customer Service Management?+
Customer Service Management is CIP 52.0207 in the NCES Classification of Instructional Programs (CIP 2020), a 6-digit specialization within Business Administration (CIP 52.02). NCES defines it as: A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
How many institutions offer Customer Service Management programs?+
17 U.S. institutions reported Customer Service Management graduates in IPEDS 2024–25, across 11 states, awarding 237 credentials in the year. That is 0.1% of all Business Administration graduates.
How much do Customer Service Management graduates earn?+
Earnings are not published at the 6-digit CIP level by any federal source. The Administrative Services Managers occupation, which Customer Service Management most directly leads to, pays a median of $114,130 a year nationally (BLS OEWS May 2025), and graduates of the broader Business Administration field report median earnings of $48,776 one year after graduation (College Scorecard).
About the data on this page
Every figure comes from an official federal or public source. Here is each one and the release it is currently on.
Program definitions are from the NCES Classification of Instructional Programs (CIP 2020). Skills, knowledge, abilities, work activities, tools, and job zones are from the O*NET database by the U.S. Department of Labor, used under the CC BY 4.0 license.
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