Best degree programs for Customer Service Representatives, ranked by enrollment
2 college programs and 51 schools train Customer Service Representatives. Compare graduates per year, cost and pay, $44,770 median wage, 2,595,750 U.S. jobs. Federal data.
2 college programs at 51 schools train customer service representatives, graduating 2,561 people a year (IPEDS completions). The largest is Customer Service Support/Call Center/Teleservice Operation. The job pays a median of $44,770 (BLS OEWS May 2025).
About customer service representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Fields of study that lead to this job
Grouped at the 4-digit CIP level, the tier our program pages are built on. Numbers are graduates per year.
2 degree programs that lead to this job
Ranked by graduates per year (IPEDS completions). Graduate earnings and debt are College Scorecard figures for people who finished the program, reported at the 4-digit CIP level, so specializations within one field share a figure. That is a different measurement from the occupation-wide wages further down this page.
| # | Program | Graduates / yr | Share of pipeline | Schools | Grad earnings (1 yr) | Median debt |
|---|---|---|---|---|---|---|
| 1 | CIP 52.0411 | 2,464 | 96.2% | 37 | $25,993 | $9,500 |
| 2 | CIP 52.0406 | 97 | 3.8% | 15 | $25,993 | $9,500 |
Top 50 schools by graduates into this job
Counting every feeder program a school offers, not just its largest one.
What customer service representatives earn
What people already working in this job earn (BLS OEWS May 2025). Not graduate earnings.
Top-paying states
Top-paying metro areas
Job outlook
Bureau of Labor Statistics Employment Projections, 2024 to 2034.
Where the jobs are, state by state
Pick a state for in-state pay, the schools there, and the programs they run.
| State | Median pay | Jobs | Concentration | Schools | Graduates / yr |
|---|---|---|---|---|---|
| Ohiomoderate | $45,610 | 85,930 | 0.93× | 3 | 1,164 |
| Arizonalimited | $45,690 | 87,020 | 1.61× | 1 | 777 |
| Louisiana | $37,330 | 25,780 | 0.80× | 5 | 169 |
| Georgia | $39,630 | 97,850 | 1.20× | 6 | 164 |
| Wisconsin | $46,970 | 50,840 | 1.04× | 10 | 99 |
| Californiamoderate | $49,560 | 176,850 | 0.58× | 4 | 62 |
| South Carolinalimited | $38,860 | 51,000 | 1.33× | 2 | 42 |
| Washington | $50,330 | 39,760 | 0.67× | 6 | 40 |
| Texaslimited | $40,420 | 337,170 | 1.44× | 2 | 15 |
| Floridalimited | $40,440 | 228,000 | 1.38× | 2 | 7 |
| Minnesotalimited | $48,800 | 53,340 | 1.08× | 2 | 7 |
| New Mexicolimited | $39,030 | 16,950 | 1.17× | 1 | 5 |
| Alabamalimited | $38,400 | 33,290 | 0.94× | 1 | 3 |
| Nebraskalimited | $43,940 | 15,340 | 0.90× | 2 | 3 |
| Illinoislimited | $46,130 | 100,970 | 0.99× | 1 | 1 |
| Montanalimited | $45,290 | 4,910 | 0.57× | 1 | 1 |
| Tennesseelimited | $42,830 | 59,730 | 1.09× | 1 | 1 |
| West Virginialimited | $38,430 | 9,860 | 0.84× | 1 | 1 |
Skills and tools
From O*NET, the U.S. Department of Labor's occupational database. Importance is a 1 to 5 scale.
What they do day to day
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Skills
- Active Listening4.0
- Speaking3.9
- Reading Comprehension3.4
- Critical Thinking3.3
- Writing3.0
- Monitoring3.0
- Active Learning2.9
- Learning Strategies2.6
Knowledge areas
- Customer and Personal Service4.7
- English Language3.9
- Administration and Management3.5
- Sales and Marketing3.5
- Mathematics3.3
- Administrative3.3
Abilities
- Oral Comprehension4.1
- Oral Expression4.1
- Speech Recognition4.0
- Speech Clarity4.0
- Problem Sensitivity3.9
- Near Vision3.6
Core activities
- Communicating with Supervisors, Peers, or Subordinates4.6
- Working with Computers4.5
- Communicating with People Outside the Organization4.5
- Performing for or Working Directly with the Public4.4
- Processing Information4.3
- Getting Information4.2
Tools and technology
hotmarks an O*NET hot technologyHow to get in
How to become a Customer Service Representative
Job zone 2 of 5 · SVP Below 6.0- Typical entry education
- High school diploma or equivalent
- On-the-job training
- Short-term on-the-job training
Usually requires a high school diploma or GED, though some occupations may not.
Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Ranges from a few days to one year of on-the-job training.
Every major mapped to this job
The official federal mapping behind the rankings above.
All 2 majors mapped to Customer Service Representatives2 of them graduated someone in the latest IPEDS year. NCES CIP 2020 → SOC 2018 crosswalk.+
- 52.0406Receptionist
- 52.0411Customer Service Support/Call Center/Teleservice Operation
Related careers
Jobs O*NET identifies as close to this one, with their own pay and outlook.
Common questions
What degree do you need to become a Customer Service Representative?+
High school diploma or equivalent is the typical entry-level education BLS reports for this occupation. The most common program people actually graduate from is Customer Service Support/Call Center/Teleservice Operation, which awarded 2,464 degrees in 2024-25, 96.2% of everyone graduating from a program that feeds this career.
Which college majors lead to becoming a Customer Service Representative?+
The NCES CIP-to-SOC crosswalk maps 2 programs to this occupation. The largest are Business Operations Support and Assistant Services. Together they graduate about 2,561 people a year.
How much do customer service representatives earn?+
The median is $44,770 a year (BLS OEWS May 2025). The middle range runs from $31,750 at the 10th percentile to $63,590 at the 90th. This is pay for people already working in the occupation, not the same thing as graduate earnings one year after finishing a degree.
Is demand for customer service representatives growing?+
BLS projects a -5.5% change in employment between 2024 and 2034, decline, with roughly 341,700 openings a year nationally once retirements and job changes are counted.
How many schools offer programs for this career?+
51 institutions reported graduates from at least one of the 2 programs that feed this occupation in IPEDS 2024-25. Rankings on this page use graduates per year, because the federal data publishes no enrollment count by program.
What other job titles do customer service representatives work under?+
Employers advertise this work under many names. O*NET records Account Representative, Customer Service Specialist, Customer Service Representative (CSR), Member Services Representative (Member Services Rep) among the most commonly reported, all mapping to SOC 43-4051.
About the data on this page
Rankings use IPEDS completions 2024-25, degrees awarded per year. That is the closest federal measure of how many people a program puts into a career, because no federal dataset publishes enrollment by program. Wages and employment come from BLS OEWS May 2025, growth and openings from BLS Employment Projections 2024-34, and which majors lead to which jobs from the NCES CIP 2020 to SOC 2018 crosswalk. Occupation descriptions, tasks, skills and tools are O*NET 30.3 (CC BY 4.0, U.S. Department of Labor/ETA).
BLS Occupational Employment & Wage Statistics
May 2025Wages, employment counts, location quotients and metro breakdowns.
BLS Employment Projections
2024–34Projected growth, annual openings and typical entry-level education.
IPEDS Completions
2024-25 (provisional)Graduates per year by program and institution — the ranking metric.
College Scorecard, Field of Study
2020-21 cohortsMedian graduate earnings one year after completion, and median debt.
Census Post-Secondary Employment Outcomes
latest availableGraduate earnings 1/5/10 years out, where the state participates.
NCES CIP 2020 and the CIP-to-SOC 2018 crosswalk
CIP 2020 / SOC 2018Which college programs officially lead to this occupation.
O*NET Database 30.3
30.3Tasks, skills, knowledge, tools, job zone and alternate job titles.
Official source →CC BY 4.0, U.S. Department of Labor / ETA
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